Fastest WordPress Hosting?
First off i’d like to say that this is not a review of siteground or vidahost. I just wanted to share my experience as a business owner as to why I wanted to change wordpress hosting companies to make my already fast site even faster. And how hard it really is to find any reliable information on hosting providers it seems that most reviews are affiliated. So that the reviewer receives money for each person that signs up with the hosting company if they’ve clicked through from the affiliated review.
For that reason to prove that I’m not an affiliate I’ve not included any links to any of the hosts or themes mentioned. My only interest is in helping other business owners with there websites SEO as we are a local SEO Cannock company. we have no interest in fooling our readers with biased reviews.
Where To Start
Choosing a good hosting company is a good place to start when either launching a new website or trying to improve your current websites performance. But you’ll know that it’s a bit of a minefield out there if you’ve ever tried looking for a good hosting company. They all claim to be the fastest and review websites don’t offer any real help as they seem biased towards particular companies.
I’ll give you an example For my old carpet cleaning website after reading loads of great things about siteground and there go geek hosting package all over the web. I decided to take the plunge and give them a try after all according to reviews and various blogs (search for siteground vs) they are regarded as one of the fastest in the business. I must stress that my site was already fully optimised with WP Rocket, cloudflare and imagify and was running blazingly fast with vidahost and scored 100% and 97% on Gtmetrix.
But as i’m always looking at ways to try and improve things I switched to siteground and pointed my domain to there servers. I kept my hosting with vidahost as a precaution as I could always point my domain name back to them should things not be any faster. I sent siteground my sites ftp information so they could transfer my website to there servers and the whole process from start to finish took just over 24 hours which wasnt too bad.
Sitegrounds Customer Support
Straight away as soon as I clicked on my website I noticed it just felt slower I ran a test on gtmetrix and wow my scores had dropped to 83% – 72% that’s a pretty big drop. I contacted sitegrounds customer service and over 72 hours They helped me optimise the website to run as fast as possible. They tried everything they could they enabled gzip, activated there 3 levels of supercache and various other ways to speed up the site and in the end the site was faster. My gtmetix score had rose to 92% – 87% which is still fast but nowhere near as fast as my old host. I was eventually told by there customer services that they had done all they could and the site would not load any faster on there servers which to me was great as I would rather them be honest with me than be fobbed off so I can’t fault them for that one bit.
Great Support Until You Try To leave
Now that’s all good until I made my decision and decided that I wanted to leave and go back tom my old host. I contacted customer services they sent me a link to the page to cancel there hosting I clicked through went through the process and guess what the last page that would complete the cancellation. Would not load no matter how many times I tried the same thing happened. I opened another support ticket saying that I wanted to cancel and that the page wouldn’t load up. The reply was that they wanted to optimise the site and gave me a list of things they wanted to try which they had already done. I told them that they had already spent the last 72 hours optimising the website and the site was still running slow. I also wrote that I was going to point my domain name back to vidahost because I was told by another customer service rep that the site wouldn’t load any faster on there servers.
Switching Back To Vidahost
Within an hour of changing my dns settings back to vidahost my site was back to normal and my gtmetrix scores had gone back to 100% – 97% and I was happy again. Sitegrounds live chat customer service did in the end get me through to a page that worked so that I could cancel my account and also sent me a full refund not including tax so I wasn’t completely out of pocket. I did have to send the rep a copy and paste of the support ticket transcripts though so I could show what exactly had been done by them to try and improve the speed of the website. The rep did say that he thought that the problem could be with my WordPress theme (udesign) on there servers. Which I suppose it could be but Udesign is a hugely popular theme and was once the biggest selling theme on Themeforest so if there is a problem with Udesign and there servers then they should really sort this issue out. As they must have thousands of customers running the same theme on siteground. And from my evidence the theme runs perfectly fine with another hosting provider.
If you’re thinking of changing hosts because your site seems slow. Before you do anything make sure that you’ve fully optimised your website. Imagify, cloudflare and wprocket all work together perfectly with wordpress and are a good place to start so there worth checking out. Once optimised run your website through gtmetrix if it’s still slow contact your web host as there maybe some things they can do in the background to help speed things up. Any good host will be happy to help you out. If you’re still not happy, maybe it’s time to consider changing your hosting company. At least you should now have a page speed score you can try to build up from, and most good hosting companies have a money back guarantee so try them out until you find one that’s best for you.
My opinion on siteground is that they are a really good and reliable web hosting company and there customer support is excellent until you want cancel and even then they were still pretty good. My only issues were that the page that live chat sent me too. Just wouldn’t load up which wasn’t convenient and because I had to contact them again a couple of times to eventually cancel the account. It did make me feel like I was being given the run around.
The other issue I had is that the last thing they said to me was that my theme that was the issue and not sitegrounds servers. Which to be honest is a load of rubbish and I think it was more of a case and that they were just looking for something else to blame. So that they could get me to keep me using there services. But changing my wordpress theme that was working fine before was a step too far. I also think that this tactic might catch a few people out as they may recommend a theme that is faster, but that same theme should also run faster with your existing hosts. So please don’t get caught out by this as changing your theme can sometimes be a real pain.